Agent Skills That Hold Your Repeated Work

In this update, agent skills have been added.

Save a repeated work procedure as a skill, then pick it in the conversation input and hand the work over to run exactly that way. Runtime property expressions also gained conditions and arithmetic, widening the range of data you can work with.

Why it matters

The more often you repeat the same procedure, the more you find yourself explaining what to do and in what order from scratch every time. When the explanation drifts, so does the result, and you spend time working out which one was right.

This update closes that gap, so a procedure you organize once can be pulled out and reused as is.

Creating and managing skills

Save procedures you write yourself at a personal or organization scope and manage them there.

• Personal and organization scope: Keep skills only you use separate from skills your organization shares.
• Version history: Editing a skill creates a new version, so earlier content is never lost.
• Active state: Mark skills active or inactive to keep only what you use right now.

You can now gather procedures like a month-end reconciliation checklist, criteria for classifying new inquiries, or the way you assemble a weekly report all in one place.

Applying skills in a conversation

Pick a skill from the conversation input and have it run that procedure.

• Direct selection: Choose the skill to apply before you send the message.
• Automatic selection: Even without choosing, an active skill matching the request context is applied.
• Combining skills: Apply more than one skill to a single request.

You can now get results against the same standard without re-explaining the procedure.

Runtime property calculation

Expressions for properties that pull values from other data have been widened.

• Logical combinations: Group conditions with and, or, and not into a single rule.
• Representative value: When several records match, take the value from one representative record.
• Conditional calculation: Fill a value only when a condition holds, so rules can be split up.

You can now gather standards scattered across several places into a single property and reuse it as is, instead of recalculating on each screen.

Try it from the Deskroom sidebar > Agent. The time you spent re-explaining the same procedure can go into reviewing and judging the result.