Naver Smartstore Integration

Deskroom now supports Naver Smartstore integration.

It automatically collects and refines the voice of the customer left in Smartstore, such as customer inquiries and 1:1 inquiries, so you can analyze VOC and inbound trends as metrics.

Now, instead of organizing everything by hand one at a time, you can put the customer inquiry data accumulated in Smartstore to immediate use in CX analysis and business decisions.

Why we made this

A lot of customer inquiries accumulate in Smartstore, but analyzing them systematically required manual work, and classifying inquiries or identifying trends was difficult.

Deskroom built this feature so you can automatically collect and refine Smartstore data, and easily identify customer complaints, recurring issues, and improvement priorities.

Use cases

When you want to know which products frequently see "delivery delay" issues among customer inquiries

• You can aggregate VOC types by product to analyze which products see issues and at what rates.

When you want to know which inquiries spiked during a particular period

• You can analyze inquiry counts by period and track surging keywords.

When you want to find areas that need automated responses or FAQ improvements based on frequently asked questions

• You can organize recurring questions by type and review efficient response strategies.

When CS resources are limited and you want to prioritize the complaints you absolutely need to address

• You can extract only complaint, claim, and toxic inquiry types and monitor them separately.

How to use it

Leave us an implementation inquiry in Deskroom.

With no development resources required, we connect your Smartstore data automatically for you.

• We periodically collect customer inquiry data from Smartstore
• We refine support types, keywords, sentiment states, and more, and analyze them as VOC metrics
• You can check the analysis results directly in the Deskroom dashboard and reports

Start analysis that connects CX improvement and revenue growth, grounded in the voice your customers actually left behind.