Inbound Sentiment Analysis

Deskroom now supports sentiment analysis. You can now automatically detect what sentiment a customer was in at the moment they submitted an inquiry.

Why we made this

Many companies do customer sentiment analysis by hand, or not at all, missing important signals and falling behind on their responses.

Deskroom wanted to analyze the "sentiment in that very moment" when a customer submits an inquiry, helping you grasp the voice of the customer more accurately and respond faster.

How it works

Deskroom AI understands your customer support data, so you can immediately check whether each ticket is a "positive inbound" or a "negative inbound."

On top of that, you can see sentiment trends at a glance, such as the share of positive sentiment and the share of dissatisfied inbounds among all inbounds.

Without reading through support records one by one, just look at the quantified inbound sentiment metrics and focus only on the more important decisions.