Support Conversation Summary
Deskroom has launched a support summary feature. Now you can quickly grasp the essentials and share them easily, without reading through every single support record one by one.
Why we made this
Reading through every support record one by one is time-consuming and inefficient.
We wanted Deskroom to organize just the essentials so you can share support records more accurately and quickly.
How it works
A summary is automatically generated for each support ticket, and the summary is divided into the following three sections.
- Inquiry – Why the customer reached out
- Actions and Outcome – What measures were taken during the support process
- Notable Points – Whether there were any issues different from a typical support case
Quickly grasp the essentials of complex support content, and share them easily.